Terms & Conditions

1. Training Period

Duration: The training period lasts between 3-5 days.
Compensation: No payment will be made during the training period. This period is meant for learning and familiarizing with the processes and tools.

2. Code of Conduct

Respectful Behavior: All callers must maintain a respectful and professional demeanor towards all team members, including HR, managers, and colleagues. Disrespectful behavior will lead to immediate termination without compensation.
Compliance: Callers must adhere to company policies and instructions given during training and by their supervisors.

3. Work Hours and Attendance

Shift Duration: Each shift is 3 hours. Callers must adhere strictly to this schedule.
Attendance: Callers are required to be online and available for the entire duration of their shift.
Breaks: Any breaks must be pre-approved and logged correctly.

4. Call Handling

Call Quality: Callers must engage with customers professionally and courteously.
Minimum Call Duration: Callers should not disconnect calls until it is appropriate to do so. Calls should be allowed to ring and be answered properly. Disconnecting calls prematurely will be considered as cheating.
Customer Interaction: Proper engagement with the customer is mandatory. Failing to do so, as identified by the audit team, will be subject to disciplinary action.

5. Monitoring and Auditing

Call Audits: Calls will be regularly monitored and audited to ensure compliance with company standards.
Performance Reviews: Regular performance reviews will be conducted based on call audits, customer feedback, and overall performance.

6. Disciplinary Actions

Cheating and Misconduct: Any form of cheating, including but not limited to, manipulating call durations, not adhering to shift timings, and improper customer interaction, will lead to disciplinary actions. This can include suspension or termination without notice.
Termination: The company reserves the right to terminate employment for any breach of these terms and conditions. In such cases, compensation will not be provided for any days worked leading up to the termination if the termination is due to misconduct or cheating.

7. Payment Terms

Regular Payment: Callers will be compensated for the hours worked as per the agreed rate, provided they comply with the terms and conditions.
Non-Payment: In cases of termination due to misconduct, cheating, or disrespectful behavior, no payment will be made for the period worked.
Voluntary Resignation: If a caller voluntarily resigns, they will not be entitled to payment for the days worked prior to their resignation.

8. Confidentiality

Data Protection: Callers must maintain the confidentiality of all customer data and company information. Breach of confidentiality will result in immediate termination and potential legal action.

9. Agreement

Acceptance: By working with the company, callers agree to these terms and conditions. Any changes to the T&C will be communicated, and continued work will imply acceptance of the revised terms.

10. Governing Law

Jurisdiction: These terms and conditions are governed by the laws of India, specifically under the jurisdiction of Mumbai.